Privacy Policy

Effective Date: April 1, 2025

At Flow Pro CRM, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our platform or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information

Your name, email address, phone number, and similar contact details.

Technical Information

IP address, browser type, device data, and usage tracked via cookies and other technologies.

Usage Data

Interaction data such as pages visited, features used, and time spent on our site or platform.

Transaction Information

Payment details and transaction history if you purchase services or subscriptions through Flow Pro CRM.

2. Mobile Messaging Terms & Consent

By providing your mobile number, you consent to receive text messages from Flow Pro CRM, including automated messages.

Message Types May Include:

Account alerts and updates

Payment or transaction confirmations

Platform maintenance notifications

Customer support messages

Message Details:

Frequency may vary based on your account activity

Message & data rates may apply

Text STOP to opt out at any time

Text HELP for support

Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and others

Consent is not a condition of purchase

Phone Number Security:

We never sell your phone number Shared only with authorized providers for message delivery Encrypted in our systems Deleted upon account closure or opt-out request

Message Security:

Encrypted message content Logs retained for 12 months Delivery monitored for quality assurance

3. How We Use Your Information

We use collected data to:

Provide and maintain your access to the CRM platform

Enhance user experience and improve functionality

Process payments and manage subscriptions

Communicate with you about your account or services

Send authorized text messages based on your preferences

Meet legal obligations

4. Information Sharing & Disclosure

We do not share your personal or mobile data with third parties for marketing or promotional purposes.

Your data may be shared with:

Trusted service providers supporting our platform

Message delivery and verification partners

Legal authorities when required by law

Other third parties only with your explicit consent

Legal Compliance:

We may disclose data in response to legal requests such as subpoenas or court orders.

5. Data Security

We take your data security seriously and use industry-standard practices to protect your information.

Security Measures Include:

Encrypted message content and phone numbers

Secure cloud-based storage

Regular security audits and updates

Strict access controls and employee training

Dedicated incident response procedures

6. Cookies & Tracking Technologies

We use cookies and tracking tools to:

Remember user preferences

Improve performance and functionality

Analyze usage trends

You can adjust your browser settings to disable cookies, but certain features may become unavailable.

7. Your Rights

Depending on your region, you may have the right to:

Access, correct, or delete your personal information

Restrict or object to certain types of data processing

Withdraw consent for data collection

Mobile Messaging Rights:

Text STOP to opt out at any time

Request deletion of your phone number

Update messaging preferences

Request a copy of your messaging history

8. Changes to This Policy

We may update this Privacy Policy as necessary. Updates will be reflected with a new effective date at the top of this page.

If major changes occur, we’ll notify you via:

Email

SMS (if subscribed)

In-app or on-site notifications

We encourage you to review this policy periodically.

9. Contact Us

Have questions or concerns? Reach out to us anytime.

Email: [email protected]

Text: HELP to (833) 404-1098 or Call

Mailing Address:

Flow Pro CRM

11232 Boyette Rd, STE 1144

Riverview, FL 33569