Effective Date: April 1, 2025

Welcome to www.flowpro-crm.com (the “Website”). This Terms of Use Agreement (the “Agreement”) is entered into by and between you and Flow Pro CRM (the “Company”, “us”, “we”, or “our”). This Agreement outlines the terms and conditions that govern your use of and access to the Website and any products, services, materials, or software provided by or through the Website (collectively, the “Services”).

1. Acceptance of This Agreement
Acceptance Through Use

By accessing or using the Services (or clicking “accept” or “agree” when prompted), you agree to be bound by this Agreement on behalf of yourself or the entity you represent. If you do not agree, you must not access or use the Services.

2. Eligibility Requirements

To use the Services, you must:

Be at least 18 years old

Reside in the United States, Canada, or the United Kingdom

Not be a competitor using the Services for competitive purposes

By using the Services, you affirm that you meet all of these requirements and have the authority to enter into this Agreement. If not, you must not use the Services.

3. Changes to This Agreement

We may update this Agreement at our discretion. For material changes (excluding legal or administrative updates), we will give reasonable advance notice. Continued use of the Services following changes constitutes your acceptance of the revised terms. Please review this page periodically.

4. Access to the Services
Service Availability
We may update, modify, or discontinue the Services or features at any time without notice. We are not liable for any unavailability of the Services.

Account Creation
You may need to register and provide accurate, updated information. If you connect to Flow Pro CRM via a third-party service, you authorize us to access and store related data in accordance with our Privacy Policy.

Account Security
You are responsible for your login credentials and all activity under your account. Notify us immediately of unauthorized use at [email protected] or text/call (833) 404-1098. We are not responsible for any losses due to unauthorized use.

Termination
We may suspend or terminate your account at any time, with or without cause.

5. Permitted and Prohibited Uses

You may only use the Services for lawful, authorized business purposes. You agree not to:

Violate laws or rights of others

Impersonate others or mislead users

Harm or exploit minors

Send spam or unsolicited promotions

Interfere with or disable Services

Attempt unauthorized access or reverse engineering

Upload malicious code or software

Harvest or collect user data without consent

Use automated tools (bots, spiders, scrapers) without permission

Assist others in any of the above

6. Geographic Restrictions

Flow Pro CRM is based in the U.S. Our Services are intended for use only by individuals in the United States. If you access them from another location, you do so at your own risk and are responsible for local law compliance.

7. Terms and Conditions of Sale

Purchasing Process

By clicking “checkout” and submitting an order, you agree to:

Provide accurate information

Review and accept the displayed fees and taxes

Complete payment through available third-party processors

You’ll receive a confirmation receipt after submission. Communications related to your purchase will be sent to your provided email.

Prices and Payment
Pricing, including any fees and taxes, will be disclosed before checkout. Payment methods and related conditions are provided during the purchasing process. We do not store payment details—these are processed via third-party services. Orders are fulfilled only upon successful payment.

Ownership and Access

You do not acquire any right to access or use the purchased Services until full payment has been received.

8. Subscription Terms

Certain Services may be offered as subscription-based products with recurring billing cycles (monthly, quarterly, or annually).

Subscriptions

Paid subscriptions begin upon receipt of payment and provide access to specified Services. Recurring payments are required to maintain access.

Fixed-Term Subscriptions

These start on the date of payment and expire at the end of the subscription period unless renewed. Early termination is not permitted unless otherwise stated.

Auto-Renewal

Unless canceled, your subscription will automatically renew at the end of the billing cycle. You authorize us to charge the applicable fees to your chosen payment method.

Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support at [email protected]. Cancellations must be made before the renewal date to avoid being charged for the next cycle.

Refund Policy

Refunds are issued at our discretion. If you are unsatisfied with your subscription, please contact us at [email protected] within 14 days of the billing date.

9. Intellectual Property Rights

All Services content is owned by Flow Pro CRM or its licensors. You receive a limited, revocable, non-transferable license to use the Services for internal business purposes.

You may not:

Copy, modify, or redistribute the content

Use the content to compete with Flow Pro CRM

Remove or alter copyright/trademark notices

All rights not expressly granted are reserved.

10. User Content and Content Standards

User Content

You may post content to the Services. You are solely responsible for this content and any consequences of its posting. All content must comply with our standards.

You grant us an irrevocable, royalty-free license to use, display, and distribute your content in connection with our business.

Content Standards

User content must not:

Violate any laws or intellectual property rights

Contain false or misleading information

Be defamatory, offensive, or obscene

Promote discrimination, violence, or illegal activities

Impersonate any person or misrepresent affiliations

We reserve the right to remove any content that violates these standards.

11. DMCA & Copyright Infringement Policy

If you believe content on our Services infringes your copyright, contact us with a DMCA notice at:

DMCA Agent
Flow Pro CRM
11232 Boyette Rd, STE 1144
Riverview, FL 33569
Email: [email protected]

Your notice must include all required information under 17 U.S.C. § 512(c)(3).

12. Feedback

Any feedback or suggestions you provide may be used by Flow Pro CRM without restriction or compensation. Feedback will be treated as non-confidential.

13. Disclaimer of Warranties

The Services are provided “as is.” We make no guarantees of accuracy, reliability, or availability and disclaim all implied warranties.

USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, THE COMPANY AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, COMPLETE, OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS OR EXPECTATIONS. TO THE FULLEST EXTENT PROVIDED BY LAW. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE DEVICE, DATA, OR OTHER PROPRIETARY MATERIAL THAT MAY RESULT FROM YOUR USE OF THE SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICES ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR THIRD-PARTY LINKS, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES OR ANY OTHER USER.

THE SERVICES WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SERVICES SHALL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICES, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THIRTY (30) DAYS FROM THE DATE OF FIRST USE.

14. Limitation of Liability

Flow Pro CRM shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES, OR THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICES, ANY THIRD-PARTY LINK, OR ANY CONTENT ON THE SERVICES OR SUCH THIRD-PARTY LINK, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF USE, REVENUE, OR PROFIT, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF DATA, LOSS OF GOODWILL, OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THE SERVICES.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

15. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates and their respective officers, directors, employees, agents, affiliates, successors, and permitted assigns (collectively, “Indemnified Party”) from and against any and all losses, claims, actions, suits, complaints, damages, liabilities, penalties, interest, judgments, settlements, deficiencies, disbursements, awards, fines, costs, fees, or expenses of whatever kind, including reasonable attorneys’ fees, fees and other costs of enforcing any right to indemnification under this Agreement, and the cost of pursuing any insurance providers, arising out of or relating to your breach of this Agreement or your use or misuse of the Services including, but not limited to, your User Content or any actions taken by a third party using your account. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to assist and cooperate with our defense or settlement of these claims.

16. SMS Communication Policy

You may receive SMS alerts and marketing if you opt in.

To cancel, reply “STOP.”

For help, text “HELP” or contact (833) 404-1098.

Message and data rates may apply. Frequency varies.

16. Dispute Resolution

Informal Resolution

We encourage you to first attempt to resolve any dispute informally by contacting us at [email protected].

Binding Arbitration

If a dispute cannot be resolved informally, you agree that it will be resolved through final and binding arbitration, rather than in court, in accordance with the rules of the American Arbitration Association. This includes disputes related to the interpretation or enforcement of this Agreement.

Location of Arbitration: Hillsborough County, Florida

Language: English

Class Action Waiver: You agree to resolve disputes only on an individual basis and not as part of a class action.

17. Governing Law

This Agreement and any disputes related to it or the Services will be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

18. Privacy Policy

Your privacy is important to us. All information collected through your use of the Services is subject to our Privacy Policy, which is incorporated by reference into this Agreement.

The Privacy Policy explains:

What personal information we collect

How we use and share your information

How we store and protect your data

Your rights regarding your personal information

By using our Services, you agree to the collection and use of information in accordance with our Privacy Policy.

19. Cookie Notice

Our Website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and support marketing efforts.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They are widely used to make websites function more efficiently and provide reporting information.

Types of Cookies We Use:

Essential Cookies – Required for basic functionality such as page navigation and secure access.

Performance Cookies – Help us understand how users interact with the Website by collecting usage data.

Functionality Cookies – Allow the Website to remember choices you make (e.g., language or region).

Marketing Cookies – Track browsing habits to deliver more relevant advertising and content.

Your Cookie Choices

When visiting our Website, you may be prompted to accept or reject cookies via a consent banner. You can also control or delete cookies through your browser settings. Note: Disabling some cookies may affect your ability to use certain features of the Website.

For more information about how we use cookies, how you can control them, and our use of tracking technologies, please see our Privacy Policy.

20. Contact Information

Have questions or concerns? Reach out to us anytime.

Email: [email protected]

Text: HELP to (833) 404-1098 or Call

Mailing Address:

Flow Pro CRM

11232 Boyette Rd, STE 1144

Riverview, FL 33569